1. Check the NBN or Starlink Box
   • For NBN: Refer to this light guide → NBN Box Light Status
   • Ensure all cables are plugged in securely.
2. Restart the Modem / Internet Box
   • Power it off, wait at least 10 minutes, then turn it back on.
3. Restart the FortiGate Firewall
   • Switch it off, wait 30 seconds, then turn it on again.
4. If Still No Internet
   • Contact us and let us know you’ve completed the steps above.
   • Wait for further instructions in case onsite troubleshooting is needed.