Knowledge Base

Browse our content library to find answers to frequently asked questions

Cisco

Cisco Anyconnect VPN Client Install

How to install the Cisco Anyconnect Client on Windows

Cisco ASA Password Recovery

How to perform a password recovery on a Cisco ASA firewall

DNS

What is Anycast DNS

How the global DNS system works to give you the best DNS solution

Email

LMail Server Settings Summary

Summary of the technical aspects of the LMail server

New Common Mail Settings 2025 (axigen)

New settings for the common mail server in 2025.

Signature setup in Outlook

Guide to signature creation within Outlook

Guides

ApisCP Commandline Cheatsheet

List of CLI shell commands for ApisCP

Communicator 7.4.0 Release Notes

Communicator 6 Release

Create a shared calendar in M365

A shared calendar can help you quickly see when people are available for meetings or other events.

Customer Portal - Access and Features

How Fortification Works in ApisCP

How the fortification system protects your site

How to configure support for Chromecast/AirPlay on Fortigate Firewalls

Config for Chromecast on Fortigates

How to Print an email in Axigen

PBXWare End User Guide

PBXware system is a scalable telephony solution featuring a range of traditional telephony and emerging VoIP technologies.

Polycom Quick Reference

When a call is ringing press the Reject soft key. That particular call automatically stops ringing and will be sent directly to voicemail.

Scope Orthodontics FortiClient IPSec VPN Settings

If you do not have FortiClient VPN installed, follow the link to our install guide below

Where to find service usage information

Wordpress Caching

Caching solutions for Wordpress

HPE

HPE 6125XLG/6127XLG IRF Configuration for BL7000c

How to configure IRF for the 6125XLG/6127XLG

HPE ComOS Software Upgrade Process

How to upgrade a ComOS switch or router

Internet

What is DNS

How DNS works

NBN

Fortigate Set MTU/TCP MSS for best practise NBN configuration

Set MTU/TCP MSS for best practise NBN configuration

FTTC Status Lights

FttC Lights

nbn FTTB made easy

Fibre to the Building explained (FTTB)

nbn FTTC made easy

Fibre to the Curb explained

nbn FTTN made easy

Fibre to the Node explained

PBXware

Communicator GO - Logging in for the first time

First time log in info for Communicator Go

Platform

How to do something

A long race requires a first step

Threads in Channels (Microsoft Teams) — Beginner Guide

Threads keep channel conversations neat. Each topic has its own reply area (a “thread”), so the main channel stays easy to read.

Privacy

Authorised Representative

How to appoint an Authorised Representative

Security

Add CAPTCHA to a Wordpess site

Directions to correctly install a CAPTCHA to your Wordpress site.

How ApisCP does PHP security differently to Cpanel

ApisCP handles the php execution a little differently, to provide a more secure environment

How to Reinstall Apple Root Certificate on iPad

How to reinstall Apple root certificates on iPad.

VMWare

Vmware 6.5 to 6.7 U2 to 7.0 Upgrade from ESXCLI

ESXI 6.5 to 6.7 Upgrade on HPE Blade Servers

Veeam

Veeam Current Versions

Current Veeam Versions

Voice

How to Whitelist an IP Address in PBXware

Whitelisting a customer IP in PBXWare

Porting Cat A vs Cat C

What's the difference between Cat A and Cat C ports?

SIP Phone not ringing due to stale registration

I can see the phone registered, but when I call it it’s not ringing, what’s wrong?

Windows

FortiClient installation for Windows for VPN

How to install the Fortinet Client software on Windows

Keep IT - Setup M365 Backup Account

How to setup the backup role account at the Microsoft 365 end

Keep IT - Throttling and Microsoft 365

How to turn off the Microsoft 365 throttling to enable faster backups

Scope Orthodontics Remote Desktop Access Guide

How to Access Scope RDP Virtual Machines

Zoom

Zoom System Requirements

System Requirements to Run Zoom